Return/Refund Policy

RETURN POLICY

Eligible items that are unworn/unwashed, and have all tags attached, & all other items with all original packaging, may be returned back to us for exchange or store credit within 15 days of the day you received them. 

If you opted for local pickup, you will have 15 days from the date of your purchase to exchange your items, or return them for a store credit.

You can mail back items, or you can bring them to our Nova Scotia location (AFTER you have emailed us and received a Return Authorization email) – see “How To Return An Item” below.

We do not offer refunds (unless item received is damaged and the damage didnn't occur during shipping). 

There are NO returns/exchanges offered for customized items.

HOLIDAY RETURN POLICY: Christmas Gifts purchased after Nov 30th, are eligible for exchange or store credit until January 4th with the tags attached. 

WHICH ITEMS ARE FINAL SALE?

All customized orders are FINAL SALE as well as all sale items that are marked final sale.

FINAL SALE items that can’t be returned include:

- Any seasonal items EX: Christmas sweaters, mugs, accessories etc. 
- All items in our “SALE” section that are marked final sale

- Items discounted during sales
- Hair & other accessories
- Hats, Mittens, Toques, & Scarves
- Belts
- Swimwear
- Bodysuits, Tights, Nylons, & all intimates
-Food & beverages
-Candles
-Mugs


Above items are FINAL SALE, no exceptions. 
SEASONAL ITEMS CANNOT BE RETURNED OR EXCHANGED, ALL SEASONAL ITEMS ARE CONSIDERED FINAL SALE.

We CANNOT take back an item that has been worn, even if it has been worn for a short amount of time. Any items that have been worn cannot be returned.

DAMAGES AND ISSUES

All merchandise is thoroughly checked for defects and damage prior to shipping. If you have received a damaged or defective product, we sincerely apologize!

Please notify us & send a picture of the damage to shop@ownherboutique.com within 2 days of receiving the item to be eligible for a refund. We will refund you, or replace the damaged item if available, but we do not manufacture our products and we do not offer any warranty. Repair or replacement of damaged items are up to the manufacturers' discretion.

If the item was damaged during shipping, please contact the shipper.

PLEASE NOTE: If you receive an item and you feel that it is defective or damaged and you send it back to our warehouse and we thoroughly check it for defects and damage and see nothing wrong with the item, you will NOT be refunded your shipping charges or issued a refund, and it will be sent back to you at your expense. Only when an item is 100% damaged or defective will we issue a refund.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If you have worn the items/ used the item before contacting us there is nothing we can do for you. 

HOW TO RETURN AN ITEM

Step #1:

Please refer to our Return Policy & Final Sale Items above to ensure that your return meets the return criteria stated.

Step #2:

E-mail shop@ownherboutique.com and explain why you want to return the item. We will notify you when your return has been approved. PLEASE NOTE: We must receive your item(s) back within 14 days of the day it was delivered to you. If we receive it outside the 14 day window, we will not be able to process the exchange or issue store credit, and the item will be sent back to you at your expense.

Step #3:

Drop off your securely sealed return package at any shipping location. Please note, you will be responsible for return shipping.

Step #4:

As soon as we receive your return, we will process it promptly and contact you via e-mail. We'll take it from there, and get you set up with an online store credit to use towards a future purchase.

EXCHANGES

Once we have received your return back, and it has been processed, you will be emailed a store credit, which you can then use to place a new order.

Please note: We cannot hold items that you wish to exchange for. If you want to ensure that your size does not sell out, you can purchase it, and then use your credit at a later date, as it will never expire.

WHEN YOU WILL GET YOUR STORE CREDIT

We aim to process all returns within 1-3 business days of your return arriving back to us.

Once we have processed your return, you will receive an email notification, with the information and store credit code to use online.  If you don't see the info from us within the 1-3 days, check your junk folder, you never know! Reach out if it isn't there.

CANCELLATIONS 

Once an order has been placed, we are not able to make any changes or modifications to the order including cancellations or applying discounts. No exceptions.

PLEASE NOTE: We reserve the right to cancel and void or refund payment for any order at any time, & for any reason.